Make It Special

Perfect Service

Friendly service

Winning ingredients of Perfect Service:

  1. Confidence
  2. Skills
  3. Knowledge
  4. Enthusiasm

From the word go

Pouring a Schweppes

Perfect Service starts as soon as your guest walks through the door.

  • Greet every guest or at least acknowledge them if you’re busy.
  • Keep your venue clean, tidy and welcoming.
  • If possible, take your orders in one go – efficient service is key.
  • Try to serve your drinks within 2 minutes – guests feel as though time has slowed down when they’re waiting to be served.

More Top Tips

Perfect service
  • Use your name it helps to build a relationship with your guests.
  • Smile – it improves your face value Smile!
  • Always serve guests in the order they arrive at the bar.
  • Know your products so you can make recommendations and optimise your sales.
  • Offer the Second Serve - this means offering the next drink when it is almost empty, not when it is empty.

 

 

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Marketing & Merchandising Great drinks Repeat orders Increased confidence